"You have been a great help. Kind, caring and concerned every step of the way. You made everything so much easier on me, I couldn't have done it with out you, nor did I know about all the options out there. You will be highly recommended by me. I can't wait to meet you and give you a big hug."
"I would not be able to say how extremely helpful your advice and information you have given me has been to me! I would not have even thought about the Heartlands for my parents and it is such a great place for them to live! You could not have done any more and it has been great corresponding back and forth with you!"
"I want to thank you for all your hard work and most importantly, your support. I really would have been lost without you. Mom is having a few (itsy,bitsy) second thoughts, but for the most part is feeling very positive about the move--a far cry from where we were a month ago."