"I can't express how much my family appreciates how quickly you helped us find a place for my father and, as luck would have it, also my mother. We never could have done what you have done for us in such a timely manner. I still can't believe it! Thank you ever so much for your thoughtfulness and time. Also, my father is thrilled to be going somewhere where he will see Yale graduates. He went to law school there."
"Thanks so much for all your help. I really think that you have led us in the right direction. I think it is all going to work out in the end, thanks to you! Thanks a million!"
"In all respects, your service has been extremely helpful. I cannot imagine working through our situation without your help. You were always there - compassionate, empathetic, knowledgeable, professional."